Our Privacy Policy
THE ELITE TEAM ABN 86616272452
1. We respect your privacy
1. The Elite Team (ABN: 86616272452) respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.
2. “Personal information” is information we hold which is identifiable as being about you.
2. Collection of personal information
1. The Elite Team (ABN: 86616272452) will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.
2. You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
3. Additionally, we may also collect any other information you provide while interacting with us.
3. How we collect your personal information
1. The Elite Team (ABN: 86616272452) collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.
4. Use of your personal information
1. The Elite Team (ABN: 86616272452) may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
2. The Elite Team (ABN: 86616272452 )may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.
5. Disclosure of your personal information
1. We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
2. We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
3. We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of The Elite Team (ABN: 86616272452), eliteteeamgc.com its customers or third parties.
4. Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.
5. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
6. By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.
6. Security of your personal information
1. The Elite Team (ABN: 86616272452, is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
2. The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.
7. Access to your personal information
1. You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at eliteteam@ljhmermaid.com.au
2. We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
8. Complaints about privacy
1. If you have any complaints about our privacy practices, please feel free to send in details of your complaints to PO BOX 5039 Robina, QLD, 4226, Australia. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
9. Changes to Privacy Policy
1. Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.
10. Website
1. When you visit our website
When you come to our website (eliteteamgc.com) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
2. Cookies
We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website.
3. Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit
4. Third party sites
Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that The Elite Team (ABN: 86616272452) is not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.
Our Cookie Policy
At The Elite Team we use cookies and other similar technologies like pixels and tags to allow our website to work, to analyse and improve it, to personalise your experience and to show you relevant advertising. Here’s a breakdown of what that means for you.
What are cookies?
Cookies are pretty cool. They make your online experience personalised by helping us show you relevant The Elite Team adverts when you browse other websites, helping us to understand how you are using our own website, and saving you lots of time by remembering your details. But how do they do it?
Cookies are actually small files that are stored on your computer or phone. They store small bits of data so that when you visit a website, it can remember your preferences and make sure it shows you content that is relevant to you.
All cookies have expiry dates that determine how long they stay in your browser:
· Session cookies are temporary cookies that expire automatically whenever you close your browser.
· Persistent cookies usually stay in your browser for a set period, or until you manually delete them.
Necessary cookies
Without cookies most websites would not work, that includes The Elite Team.
The cookies necessary for The Elite Team to work allow us to:
· add items to your basket and create an order
· check your order status
· enable customer service agents to chat with you
· keep records of your consent to our use of cookies
Our payment provider Stripe also uses cookies which are necessary to remember your card details and process your payments, without storing your card details on The Elite Team's systems.
If you log in to The Elite Team using social login, the social login partner (such as Google or Facebook) will use certain cookies to allow you to log in. You can check Google and Facebook’s privacy and cookie policies on their websites.
Identification cookies
We use some cookies to remember you and the choices you’ve previously made on The Elite Team site to save you time and make your experience smoother.
The identification cookies we use allow us to remember:
· where you’ve ordered to before — so we can show you restaurants you might be interested in
· which language you want to use
· the currency you usually want to pay in
· the address you usually want to deliver to
· any notifications you’ have dismissed — so we don’t show them to you twice
Cookies to improve the content you see
We’re always testing out new ways of making The Elite Team as good as it can be.
We do this by trying out new ideas with small groups of customers before rolling things out to everybody. In order to do this we need to use… yes, you’ve guessed it: Cookies!
The cookies we use for this allow us to:
· know which versions of our website you are visiting
· control which versions you visit — to find out which ones work best
Analytics cookies
Analytics cookies help us understand how people are using our website. This helps us to constantly improve things.
The analytics cookies we use allow us to see:
· if you’ve visited The Elite Team before
· who’s visited our website without being logged into an account — this tells us how many people are new to The Elite Team
· how much time people spend on The Elite Team and when they close their browser
· how our customers got to The Elite Team — for example, if they came to our website from a Google search
· which parts of our website are being used and which parts aren’t
Advertising cookies
We use third party cookies and pixels to collect data about your browsing activity on our website. This means we can show you relevant The Elite Team adverts when you browse other websites.
The third party advertising partners that we typically work with are listed below. You can control your ad preference on their websites by following the links below:
· Snapchat
These partners might use cookies, attribution services or similar technologies to check whether we’ve shown you an ad.
Turning off cookies
If you turn off all cookies, The Elite Team won’t work properly. But if you want to, you can delete your cookies and manage how cookies are used for the browser you use.
Here are the instructions for desktop browsers:
· Firefox
· Safari
And here are the instructions for mobile browsers:
To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.
Need more information?
Our Privacy Policy contains more information about users’ data protection rights. If you have any other questions about the way we use cookies, you can contact our general customer services team at: eliteteam@ljhmermaid.com.au